Refund policy

1) Policy Summary
- We do not offer refunds on perishable items due to their nature and the risks associated with spoilage, improper handling, or time-sensitive quality.
- All perishable items are sold as-is. By completing a purchase, you acknowledge and accept this no-refund policy.

2) Scope
- This policy applies to all perishable products sold by Adoughable including but not limited to fresh produce, dairy, meat, baked goods, prepared foods, flowers, and other items with a limited shelf life.

3) Quality Assurance and Issues
- We strive to deliver perishable items in good condition. If you believe a product arrived spoiled or unsafe, please contact us within [48] hours of delivery with:
  - Order number
  - Photos or video showing the issue
  - Description of the problem
- We reserve the right to request return of the item or additional information to verify the claim.
- If a legitimate quality issue is confirmed, we may offer a resolution at our sole discretion, such as a replacement item for future order, store credit, or a courtesy discount on a future purchase. This remedy is in addition to, and not a refund of, the original purchase.

4) How to Report Issues
- Contact our Customer Care team at: adoughablebakes@outlook.com or 0829723105
- Please include: order number, delivery date, item name, and a brief description of the issue.

5) Exclusions
- Refunds do not apply to:
  - Any perishable item beyond its defined shelf life or past its use-by date
  - Items damaged after delivery due to improper storage or handling by the customer
  - Any item labelled as non-returnable or final sale where allowed by law

6) International Considerations
- Perishable items laws and consumer protections vary by country. If you are purchasing from a region outside our main operating area, your local laws may apply in addition to this policy.

7) Modifications
- We may update this policy from time to time. The effective date at the top will reflect the current version.

8) Contact Information
- For questions about this policy, please reach out to:
  - Adoughable
  - 7 Saturn avenue
  - Adoughablebakes@outlook.com
  - 0829723105.