Terms of service

Adoughable Terms of Service

Last Updated: [Insert Date]

Welcome to Adoughable! By using our website (www.adoughables.com) and placing an order, you agree to the following terms and conditions.

1. General

Adoughable is an online bakery specializing in gourmet stuffed cookies. By accessing our website and purchasing from us, you agree to comply with these Terms of Service.

We reserve the right to update or change these terms at any time without prior notice.

2. Products

All our cookies are handmade with care and may vary slightly in appearance.

  • We strive to display product images and descriptions as accurately as possible.
  • Availability of flavours may change without notice.
  • All products are subject to availability.

3. Pricing & Payment

  • All prices are listed in South African Rand (R).
  • Prices are subject to change without notice.
  • Full payment is required before orders are processed.
  • We accept payment via EFT, PayFast, card.

4. Orders

  • Orders are only confirmed once payment has been received.
  • Please ensure all order details are correct before checkout.
  • We reserve the right to refuse or cancel any order.

5. Delivery & Collection

  • Delivery times may vary depending on location and demand.
  • Customers will be provided with an estimated delivery/collection time.
  • Adoughable is not responsible for delays caused by third-party couriers.

Important:

  • Please ensure someone is available to receive the order.
  • We are not responsible for failed deliveries due to incorrect information.

6. Refunds & Returns

Due to the nature of our products (perishable goods), we do not accept returns.

Refunds or replacements may be considered if:

  • The wrong order was delivered
  • The product arrived damaged

Any issues must be reported within 24 hours of receiving your order, with photo evidence.

7. Allergies & Ingredients

Our products may contain or come into contact with:

  • Gluten
  • Dairy
  • Nuts
  • Eggs
  • Soy

It is the customer’s responsibility to inform us of any allergies before ordering. Adoughable cannot guarantee a completely allergen-free environment.

8. Storage Instructions

For the best experience:

  • Store cookies in a cool, dry place
  • Warm in the microwave for 10–15 seconds before eating
  • Cookies can be frozen for up to 3 months

9. Intellectual Property

All content on this website, including images, branding, and logos, belongs to Adoughable and may not be used without permission.

10. Limitation of Liability

Adoughable will not be liable for:

  • Any allergic reactions
  • Delays caused by third-party services
  • Indirect or incidental damages

11. Privacy

We respect your privacy. Any personal information collected will only be used to process orders and improve your experience.

12. Contact Us

For any questions or concerns, please contact us:

📧 Email: anestasia@adoughables.com
🌐 Website: www.adoughables.com

13. Acceptance of Terms

By placing an order with Adoughable, you confirm that you have read, understood, and agree to these Terms of Service.